Close
Type at least 1 character to search
Back to top

Taiwan's Top Amazon Agency with Expertise in Western Markets

We're an A-Z in-house American creative team rooted & operating in Taiwan with 10+ years in branding: copywriting, film production, print, and design for Amazon brands. Our strength is knowing how to properly market Taiwan’s brands and products to the Western markets.

Our expertise lie in meticulous PPC ads management and swift resolution of Amazon complexities. By consistently lowering ACoS and launching brands to new revenue heights, our decade of Amazon account management experience sets us apart.

RECENT WORK

ABOUT US

Founded in San Francisco in 2008, now based in Taipei, Real Digital is a premium boutique e-commerce agency with deep Western expertise. Armed with over a decade of experience in Amazon account management, branding, and film production, we specialize in propelling Taiwanese brands into Western markets via Amazon. Our mission is to help Taiwan become a major player in the Western e-commerce sector.

Creative Agency

James Z. Feng 🇺🇸  / Co-Founder

Creative Agency

Eugene Cheng 🇦🇺 / Co-Founder

OUR PROCESS

1
2
3
4
1
2
3
4
START

Book a free 30 minute consultation zoom call.

SUITABILITY

We analyze your product's suitability for Amazon.

Launch

We launch your products for a 6-month trial period.

Evaluate

We evaluate whether your product should continue in the longterm.

Frequently asked questions

How do I choose an Amazon agency in Taiwan?

Real Digital is a Taipei boutique team led by co-founders who know Western markets. We handle Amazon account management, PPC ads, and branding in one place, publish our prices, and start with a 6-month trial. In the first 30-minute call we analyze whether your product is a fit for Amazon, then decide the next step. Book a call at https://calendly.com/james-realdigital/30min.

How much does Amazon account management cost?

Prices are listed on realdigital.tw/prices and exclude tax. The Branding package is NT$150,000 (premium stock photos are not included). The Standard plan is NT$45,000 per month plus 2.5% after monthly revenue reaches USD 10,000, with 30-minute bi-weekly meetings and a 6-month trial. The All-in-One plan is NT$580,000 plus the same 2.5%, also with a 6-month trial. The 2.5% rate is unchanged.

How long is the trial? Is a contract required?

We start with a 6-month trial. Our About page says: give us 6 months to deliver results, no contract needed. At the end of the trial we evaluate whether the product should continue long term. If performance does not meet our benchmark metrics, the account is returned to the client.

Who is a fit, and who is not?

We work with Taiwan brands and manufacturers that want to sell on Amazon in Western markets, after the product passes our suitability analysis. We take a limited number of clients so we can keep the work quality high. If the analysis does not show potential, we do not start the trial. If results do not meet our benchmarks after the trial, we return the account rather than continue by default.

How do I book a consultation?

Book a free 30-minute video call at https://calendly.com/james-realdigital/30min. You can also email james@realdigital.tw or message our LINE official account @realdigital.

When was Real Digital founded, and where are you based?

Real Digital (銳影數位有限公司) was founded in 2008 and moved to Taiwan in 2012. Our office is at Lvl 8-811, No.101, Section 2, Nanjing E Rd, Zhongshan District, Taipei, Taiwan.

How do you decide if a product is a fit for Amazon?

Before we take a product, we score it as green, yellow, or red. Green has real demand and a clear reason to win. Yellow can be tested with a limited budget and a small first batch. Red is a me-too product at a higher price, so we do not start a trial. In one phone-case review, the product was only prettier, at about twice the price of listings at 9.99 and 6.99. That is a red light.

What do you measure during the trial besides time?

The public trial is 6 months, with no long contract required. In seminars we also teach three launch checkpoints: reviews around 4.3 stars, or above the category average; a workable ACoS; and about USD 10,000 of monthly sales by month 3. If people click and nobody buys, and ACoS stays around 100, that is usually a product problem. Then we stop, liquidate, and move to the next product.

Why is running ads alone not enough?

Ads cannot fix a weak listing. James calls the search results page the battlefield: if the main image and price do not win the click, spend only buys impressions. After the click, US shoppers often compare about three products and decide quickly. That is why account work, listing quality, A+ content, and the Brand Store sit together with PPC, instead of only turning campaigns on.

Should I run Amazon myself, hire a team, or use an agency?

It depends who you are. Amazon ads change often, so DIY only works if someone can treat it as a full-time job. Hiring a senior in-house operator is hard, and part-time staff with other duties usually cannot go deep enough. Many of our clients are factories and brands with little spare time, so they want a specialist team. We do not guarantee results. We do the professional work and let the data decide.

What is the Amazon battlefield?

The battlefield is the search results page. A US shopper types a keyword, sees the first row of ads, and rarely scrolls far. Your job is to win the click with the main image, the title, and the price. We test main images with about 100 to 200 Amazon shoppers before launch. If you lose that first click, more ad budget will not produce orders.

HAPPY CLIENTS

Ria Tech Group

During our first year on the market, we initially partnered with another agency. Unfortunately, they were unable to provide a practical and effective solution, which limited our plans. Later, we decided to work with Real Digital—a pivotal turning point for us. James, Eugene, and their team demonstrated exceptional professionalism. Not only did they give us confidence throughout the process, but they also ensured steady progress toward our goals. Their attentiveness, expertise, and reliability have made Real Digital a trusted long-term partner. We sincerely appreciate Real Digital’s support and look forward to continuing our successful collaboration in the future.

Hooklab

Huge thanks to the Real Digital team for bringing my struggling account back to life! They’re truly the “Amazon doctors” I had been searching for, solving every challenge along the way. If I were to start an Amazon account from scratch again, I’d definitely work with Real Digital from day one. They help minimize trial-and-error costs and maximize the chances of success in the market!

FM Fastenmon

Looking to boost your brand’s impact? Real Digital is a partner you can truly rely on! Throughout our collaboration, we’ve been impressed by their professionalism and efficiency. From brand promotion and marketing strategy to copywriting and visual design, they handle every detail with expertise. If you want your products to stand out in the North American market, Real Digital is the way to go!

Camphor Designs

Working with Real Digital has significantly improved our Amazon operations. We initially chose them for their fast, high-quality content creation—a crucial factor for our business. Their deep expertise in Seller Central and ad optimization has helped us refine our product listings and boost our sales. Compared to other providers, they truly understand our needs and pay attention to every detail. For any company looking to enhance brand exposure and drive revenue on Amazon, we wholeheartedly recommend Real Digital!

Cooler Master

We were looking for a professional and experienced team to produce our marketing assets. After our first collaboration, Real Digital has been our go-to agency for all our marketing productions, from event videos to e-commerce photography to product commercials. Real Digital’s expertise in marketing and film production ensured that all projects aligned with our brand identity, marketing message, and product goals. RD’s dedication to producing good work makes them a joy to work with.

Cycle1st

Amazon is difficult to do by yourself as a rookie, I tried it and I don’t recommend it. Take my advice from someone who has done it, trust these guys and let them help you launch and manage your account, don’t do it yourself.

Drymile

Real Digital really helped to improve my ACOS by quite a bit, they also took the time to understand my business goals and objectives and provided practical and actionable recommendations that were tailored to my specific needs

Penoval

The customer service is very attentive and systematic. If you want to improve overseas sales performance, you must talk to them.

Nvidia

Their problem solving abilities along with smooth communication and coordination allowed us to exceed our expectations while working on several video shoots and also allowed us to push the limits. Really an honor to work with Real Digital!

Luftqi

Team RD is super attentive, deals with problems quick, and provides around the clock service, their biggest asset for us was providing brand, sales, and marketing strategies and a plan to execute them. Perfect partner for cross-border e-commerce!

Airllo

We needed a full service e-commerce company who could guide us through the journey of getting us on Amazon US and Shopify and chose Real Digital. We loved our collaboration with Real Digital and not only are they super capable, professional, they’re also fun, which never hurts!

SIIG

We needed a team to help to scale our Amazon sales to the next level and Real Digital put in 110%. From product photography to A+ content & Storefront design & Amazon PPC, deliverables were executed in a timely manner. Highly recommended for companies needing to boost their sales and profits.

HelloFish Puzzles

Our Amazon products kept being taken down for various reasons and Eugene and his team patiently resolved all the issues for us each time in dealing with Amazon. They also helped us optimize all our product listings and managed our PPC ads a lot better than our previous agency. What surprised us more was them going the extra mile in learning and providing feedback for our products to help us further improve and to boost our sales, thanks you!

Sangean Electronics

What makes Real Digital truly shine is their strategy and management in social media, SEO, and the various e-commerce platforms which directly translate into ROI. Highly recommended for well-established or startup businesses wanting to expand or change their brand image and EC strategy.

FutureLab

As a Taiwanese brand manager, bringing our brand overseas into the US market has been our target, and to enter a market, you have to get the right message across the local TA. This is where Real Digital helped. They are based in Taiwan and that reduces preparation and production time at an efficient price.

Amazon Sponsored ads foundation network ads logo copy
Amazon SPN network ads logo
Google Partners ads premier badge logo

Free Consulation

Book a 30min slot with us